30 answers to common questions
About assembly, installation, payment, warranty and partnership. Didn’t find your answer — write on WhatsApp, I reply within 1–3 hours.
Where I work, how we talk, what the warranty is
01. Where do you work?
Tallinn and Harjumaa. For sites further from Tallinn we agree the terms in advance.
02. How fast do you respond?
During business hours (Mon–Fri 9:00–18:00, Sat 10:00–15:00) — within 1–3 hours.
03. What should the client have ready?
If you have furniture instructions or a receipt — yes. Everything else I bring.
04. What language do we talk in?
I speak Russian directly. With Estonian and English speakers — by message (more accurate for details).
05. Can I pay by transfer?
Yes — Revolut, Wise, bank transfer. Receipt on request.
06. What’s the warranty?
6 months on assembly, 3 months on repairs and adjustments, 30 days on appliance installation (not the appliance itself — that’s the manufacturer’s warranty). If something goes wrong, I come back to fix it.
How to book, how to pay, how to cancel
07. What if I don’t know the terms?
Send a photo. I’ll translate it to technical and tell you what it is.
08. Can you estimate without a photo?
Only roughly. An exact price comes after a photo or short video.
09. What if I can’t take a photo?
No worries. Describe it in words or send a voice note on WhatsApp.
10. Is there a minimum?
80 € — minimum visit for a single task. If there are more tasks, the price reflects actual work above 80. €
11. When do I pay?
After the work. I don’t take prepayment from private clients.
12. Can I cancel?
24+ hours in advance — free. 2–24 hours before the visit — 50% of the minimum (40 €) — I’m already preparing the trip. Less than 2 hours, or no-show — 80, € because I’ve already set off.
What I do, what I don’t
13. Do you work with any furniture?
Standard flat-pack — yes (IKEA, JYSK, ON24, Kaup24, Avito). Antiques and bespoke pieces — no.
14. Gas work?
No, only in coordination with a licensed specialist.
15. Electrical work?
Only existing connections. New wiring, replacing in-wall sockets — no (needs B-pädevus, an Estonian electrician’s licence).
16. Plumbing?
Simple jobs (tap replacement, silicone, aerator) — yes. Pipe soldering, moving drains — no.
17. Do you work on upper floors without a lift?
Yes, with a 20–50 € surcharge depending on weight and number of boxes.
18. Can you bring furniture from the store?
No, just assembly on site. Delivery — via the store or a delivery service (e.g. Bolt Cargo).
VAT, contracts, regular work
19. Do you work with VAT (käibemaks)?
For private clients — without VAT. For business clients when needed — invoice with VAT via a partner OÜ.
20. Can you sign a contract?
Yes — for regular clients, a standard service contract. For one-offs, a completed-works report.
21. Do you work with furniture companies?
Yes, I take on regular installation contracts. Write to email with a partnership subject.
22. Can we sign a 12-month contract?
Yes — for property managers, hotels, real-estate agents. Terms are individual.
Who actually shows up
23. Who actually shows up — you or a partner?
Most of the time — me personally. If my day is full and you need help fast, my partner may come (with your agreement). Standards and warranty are the same.
24. Quality from the partner — is it the same?
Yes, and I’m responsible for their work. If something’s wrong, I come back to fix it myself, or refund.
Other questions that come up
25. Can I send a photo through ChatGPT or another AI?
You can, but I prefer real photos of the site. AI-generated images don’t reflect real dimensions or conditions.
26. What if the furniture arrived faulty?
Contact the seller — that’s a warranty case. I can assemble what’s there, but I’m not responsible for factory defects.
27. Can you take away old furniture?
Yes — for a surcharge of 30–80 € depending on volume. Disposal via jäätmejaam (waste collection point) or passing it on.
28. Can you come outside standard working hours?
Yes — by arrangement, with a possible +40 € surcharge.
29. What if I live in Harjumaa, outside the city?
Yes, we work across Harjumaa. For sites further from Tallinn we factor in distance, logistics and scope. For larger jobs distance is usually not an issue. Terms and an indicative price are always agreed in advance.
30. Can you recommend other handymen?
If your task is outside my scope (gas, new wiring, bath fitting) — I’ll suggest trusted people, if I know any.